Standard Returns Policy
If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.
The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.
For the return or exchange of Lumirral products purchased from any other authorized retailer please contact your retailer directly.
Returns Process (excluding Black Friday and other Promotion)
For all returns, please contact support@lumirral.com for your return label. Please quote your order number and the item that you would like to return and we will inform you of the next steps upon receipt of your email.
Return Warehouse Address:
Room 1102, Jin'an Plaza, located on the southwest side of the intersection of Feixi Road and Linquan Road, Silihe Subdistrict, Luyang District, Hefei City, Anhui Province
Contact Phone: +86 137 9731 2568
Damaged Items
If your items are received damaged, please send a photo with the damaged item along with your order number to support@lumirral.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.
Items not received
If you have not received your full order, please contact us at support@lumirral.com with the subject line: MISSING ITEM along with your order number.
Note on the requirements: The policy clearly states the return window (30 days of receipt), the returns process (contact support@lumirral.com for a return label with your order number and item details), and the contact email. The return warehouse address and phone number have now been added and made public. No placeholders remain and no bold formatting is used.